I was going to get some touch up paint to fix some of the scratches and marks on the car.
I figure if it’s cheap enough, it’ll help cover up a lot of the rust converter and give it a bit of a better finish.
I do some Googling, searching for touch up paint, note the first result is my search with .com.au.
I check out the website, it’s pretty slack in terms of information – it’s not very user friendly.
I found the contact page and asked them some simple questions by email:
– How many mLs of paint do the kits have?
– How much coverage do they get?
– Can they get the color code for my car ?
And from the reply, I don’t think they could have tried any less to get my sale, the reply was written by someone who couldn’t care less if I buy from my reading:
All bottles hold 15 mls.
Thank you for your enquiry
From the team at xxx”
That was the last reply of course, I asked them questions before that, to which the replies made little sense, referring to kits but not answering anything I asked.
I took a last effort at asking if they could get the exact colour and what quantity, and that’s it for them.
I think they need someone with a bit of care answering their sales enquiries.
So the next angle – overseas – why not, I get a lot of other stuff there. I asked a company in the US – the website was good, helped find the right color, gave me a few size / price options – perfect. They don’t ship outside US / Canada. Damned.
We did previously buy paint from Auto One at a local store, but they’ve gone now.
And that makes me then wonder what is it with retail in Australia – is it that the first retailer is right, in that they don’t need to care for customers to get sales – if you were going to buy it, you would have regardless how slack they are at informing you ? Or is it the second, if you can’t get it overseas, you just can’t get it ?
Or, the last – where you could once get it, has closed down shop.
I was also looking towards Super Cheap Auto, but the color I need is Stone Gray Metallic – I can’t find a match in their online search.
I’m sure someone, somewhere can match the colour though, and give a decent amount at a reasonable price. I know I can get clear coat and sandpaper from Super Cheap, along with other rust repair items.
Wait – there are good sales people still in Australia, “Used Car” and “Real Estate”.